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How rj45 Handles Your Personal Data

This Privacy Policy explains exactly what personal data rj45 collects when you open an account, how we store it, and the rights you hold over it under applicable…

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rj45 How rj45 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct or delete the personal data we hold on your account, our privacy team can be reached through multiple channels.

Email Privacy Request Send your data access, correction or deletion request to our privacy inbox. Include your registered account email so we can locate your records and respond within the statutory 30-day window.
Live Chat Support Open the live chat widget from any page on rj45.click and select the Privacy option. Our agents can log a formal privacy request on your behalf and give you a reference number to track progress.
Grievance Officer Indian law requires us to maintain a Grievance Officer for personal data complaints. You can write to our Grievance Officer via the dedicated address listed in the footer of rj45.click for escalated concerns.
HOW WE PROTECT DATA

Browse Our Data Handling Commitments

Every control listed below is active on your account from the moment you join rj45. We designed these practices to give you visibility and control over your personal information, not just to…

Encrypted Data Storage

All personal data — including your name, contact details and payment method references such as UPI handles — is stored using AES-256 encryption at rest. Access is restricted to authenticated internal systems only.

Cookie Consent Control

When you first visit rj45.click, a cookie consent banner lets you accept, reject or customise tracking cookies. Essential cookies that keep your session active cannot be turned off, but analytics and marketing cookies are optional.

Account Security Practices

Your account password is hashed using bcrypt and never stored in plain text. Two-factor authentication is available as an additional layer. Suspicious login attempts trigger an automated alert to your registered email.

Data Retention Schedule

Account data is retained for the period required by applicable Indian regulations. Once the retention period ends, records are either permanently deleted or anonymised so they can no longer be linked to your identity.

Right to Access and Portability

You can request a copy of all personal data we hold on you at any time. We deliver it in a structured, machine-readable format within 30 days. This right applies to account data, payment records and communication history.

Right to Deletion

If you close your account and the statutory retention period has lapsed, you can request full deletion of your personal data. We will confirm the deletion in writing once completed and retain no recoverable copy.

Common Questions About Your Privacy on rj45

The questions below cover the data rights and privacy practices we hear about most from account holders. If your question is not answered here, our Grievance Officer or live chat team can help you directly.

We collect your name, email address, mobile number and date of birth at registration. When you add a payment method such as UPI or Paytm, we record the payment identifier — not the full instrument credentials — for verification purposes only.

When you initiate a deposit through PhonePe or UPI, the transaction reference number is logged against your account for reconciliation. We do not store your UPI PIN, bank password or full bank account number at any point during or after the transaction.

Yes. Submit a data access request through our privacy email or live chat. We will compile your account data, transaction history and communication logs into a structured file and deliver it to your registered email within 30 days.

Contact our privacy team once your account is closed and any statutory holding period has passed. Send a deletion request with your account email. We will confirm the deletion in writing and ensure no recoverable copy remains on our systems.

We share data only with service providers who process it on our behalf — such as payment processors for UPI and Paytm transactions — under strict data processing agreements. We do not sell or rent your personal data to any third party for their own marketing use.

Log in and visit your account settings to update contact details directly. For identity documents or date-of-birth corrections, contact the support team via live chat or email. We aim to process corrections within 10 business days of receiving valid documentation.

Indian data protection law requires us to designate a Grievance Officer for personal data complaints. Their contact address is published in the footer of rj45.click. They handle escalated complaints that have not been resolved through standard support channels within the expected timeframe.

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